Ohio AgriBusiness Association 2019 Industry Excellence Awards

Excellence in Customer Service

The Excellence in Customer Service Award is presented to an individual who goes “above and beyond” in their service to customers, to help define what excellent customer service looks like as we honor those whose contributions may often go unnoticed. The 2019 award recipient is Kevin Brinkman of Ft. Jennings, Ohio.

Brinkman, Head Mechanic at United Equity, Inc. in Delphos, Ohio, is responsible for all agronomy equipment at his facility, as well as seed treatment, nurse truck operations and much more. Although customer service is not in his job title, Brinkman frequently makes himself available to customers outside working hours to assist with equipment problems.

“It might be a Friday night or a Saturday or Sunday afternoon, they’ll call Kevin direct because they know he’ll answer his phone,” said Dan Haehn, Delphos branch manager for United Equity. “He answers his phone every time and he’ll tell them ‘I’ll be there in 15, 20 minutes.’”